Customer Service
We are committed to making your customer service experience excellent, easy, and fast. Whether you need to pay your bill, place an order, or transfer your service, we've made it easy to manage your account online.
If you feel more comfortable speaking to us directly, our customer service representatives are standing by to help you.
To Contact Customer Service by Phone:
Call Toll Free 1-888-45-BOUNCE or 1-888-452-6862Hours: Monday-Saturday 7am-11pm
Email Customer Service:
customercare@bounceenergy.comWant to Pay Your Bill Online?
Click here to log into your account.Want to Pay Your Bill via Mail (USPS)?
Send Payment to:Bounce Energy
P.O. Box 4423, Msc #200, Houston, TX 77210
Houston, TX 77288
Want to Pay Your Bill by Phone?
Call Toll Free 1-888-45-BOUNCE or 1-888-452-6862Want to Pay Your Bill in Person?
Just stop by any Ace Cash Express location. Find the closest location here."Real Time" Twitter Updates
Get "real time" updates on customer service related topics at Twitter.com/BounceCS. Check out current hold times, answers to frequently asked questions, heat and weather information, power outage information, and other customer related updates.
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