Bounce Energy Customer Care and Support
We are committed to helping you find answers to your questions online or on the phone, quickly and easily.Real-Time Customer Service Updates
Thank you for visiting Bounce Energy today! The current average hold time to speak with a Customer Service Representative is 3 minutes. Try our FAQ section to get answers to your questions online, or you can submit an escalated Customer Care ticket at BounceEnergyCares.com.AskBouncey: Get Help Online
Whether you have a question about your bill or a question about our refer-a-friend program, get answers you need from Bouncey the Bunny!
Ask BounceyBounceEnergyCares.com
Visit our customer service support portal to submit a question or issue and get escalated support.
learn moreContact Customer Care by Phone
Our Texas-based customer support teams are here to help you Monday-Friday 7am-8pm CST/8am-9pm EST, Saturday 7am-5pm CST/8am-6pm EST. Give us a call.
1-888-452-6862Contact Information
- Toll-Free:
- 1-888-45-BOUNCE (1-888-452-6862)
- Email:
- CustomerCare@bounceenergy.com
Account and Payments
- Paying Your Electricity Bill
- Log into MyAccount
- Lost Password
- Lost User Name
Service Information
- Sign Up for Home Service
- Sign Up for Biz Service

