Bounce Energy Customer Care and SupportWe are committed to helping you find answers to your questions online or on the phone, quickly and easily.
Real-Time Customer Service UpdatesThank you for visiting Bounce Energy today! The current average hold time to speak with a Customer Service Representative is 4 minutes. Try our FAQ section to get answers to your questions online, or you can submit an escalated Customer Care ticket.
AskBouncey: Get Help Online
Whether you have a question about your bill or a question about our refer-a-friend program, get answers you need from Bouncey the Bunny!Ask Bouncey
Visit our customer service support portal to submit a question or issue and get escalated support.learn more
Contact Customer Care by Phone
Our Texas-based customer support teams are here to help you Monday-Friday 7am-8pm CST/8am-9pm EST
Saturday 7am-5pm CST/8am-6pm EST. Give us a call.