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Bounce Energy AAdvantage® Miles Reward Program Terms & Conditions

The Bounce Energy AAdvantage® Miles Reward Program (sometimes referred to herein as the "Program") is designed to offer AAdvantage® Miles under the American Airlines AAdvantage® Program as rewards to certain of our customers who are members of the AAdvantage® Program, are eligible for and specifically request to participate in the Program, and make on-time payments of their monthly Bounce Energy electricity bills. The AAdvantage® Program refers to the travel rewards program established and administered by American Airlines, Inc., as such program may be in effect from time to time. For complete details regarding the AAdvantage® Program, please see www.aa.com.

Bounce Energy is sometimes referred to herein as "we," "our" or "us" and a customer is sometimes referred to herein as "you" or "your".

Our AAdvantage® Miles Reward Program is separate and distinct from our Loyalty Rewards Program and other rewards programs that we may establish from time to time. You cannot participate in both the Program and our Loyalty Rewards Program. If you affirmatively request and are eligible for the Program, you are electing to participate in the Program in lieu of any other rewards that may be otherwise available to you and/or provided to customers under Bounce Energy's Loyalty Rewards Program. In addition to other eligibility requirements, to be eligible for participation in the Program, you must affirmatively request the AAdvantage® Miles Reward Program. By selecting the Program, you will only be eligible to receive AAdvantage® Miles and will not be eligible for any other rewards such as electricity bill credits, movie tickets, companion airfare promotions, and/or other products, services, or rewards that we may from time to time offer under our Loyalty Rewards Program. The Program is an independent feature separate from our electricity service plans and these Program terms and conditions do not in any way supersede, alter or conflict with the Terms of Service Agreement, Electricity Facts Label, or Your Rights as a Customer documents associated with our customers and their electricity service plans.

Program Eligibility

To be eligible to participate in the Program, you must be enrolled in and receiving service under an electricity service plan that specifically includes the Program, you must provide and maintain a valid email in your account profile, and you must be a member of the AAdvantage® Program and provide us with your account number under the AAdvantage® Program. Only certain of our selected electricity plans entitle you to participate in the Program ("Participating Plans"). Participating Plan may be further limited by geographic services areas, and may not be available at all in your service area. Further, only certain of our selected electricity plans may enable you to select to be eligible for the Program. Accordingly, the Program is not available to all of our customers, and AAdvantage® Miles rewards are not available to all of our customers. If you all eligibility requirement necessary to participate in the Program, you will be enrolled within 30 days following your providing us with your AAdvantage® Program account number (and the on-time payment of your immediately preceding Bounce Energy electricity bill will count toward your rewards, if applicable). You are not required to participate in the Program and may opt out of the Program at any time by notifying us of your desire not to participate.

If you are on a fixed rate Participating Plan and your fixed term expires, you will remain in the Program if you continue service under the default variable price product associated with that fixed rate plan. If you change service plans directly from one Participating Plan to another Participating Plan, then you will continue to remain in the Program (and on-time payments under your prior Participating Plan will be honored). If you have service under a Participating Plan and move to a new address, and you remain a Bounce Energy customer at your new address under a Participating Plan, then you will remain in the Program. If your service with us is terminated, cancelled or disconnected for any reason, or if you transfer from a Participating Plan to a non-participating plan, then your participation in the Program will immediately terminate, and your Program account will be closed. This will not, however, effect your membership in the AAdvantage® Program. Only one member of your household shall be eligible to participate as a customer in the Program at a particular address.

AAdvantage® Miles Rewards

To be eligible to receive AAdvantage® Miles under the Program for a particular Bounce Energy electricity bill, you must make on-time payment in full of such bill and meet all other criteria associated with the Program. To qualify as an “on-time payment,” your monthly Bounce Energy electricity bill must be paid in full, including any and all past due amounts, on or prior to the due date stated on the bill. Any payment transaction which is not finalized or completed in full (such as a returned check for insufficient funds, or any chargeback of a credit/debit card or ACH transaction), will not be deemed or treated as an on-time payment under the Program. Deposit payments do not qualify as monthly bill payments under the Program.

You must be a customer in good standing at the time of receipt of any reward. You are deemed a customer in good standing (as determined in our sole discretion) if (i) your Bounce Energy electricity service account under the Program is active, (ii) you are not delinquent in any payments due, (iii) you are not otherwise in default under your Terms of Service Agreement, and (iv) you continue to maintain a valid email address in our account profile. AAdvantage® Miles have no cash value. In no event and under no circumstances will AAvantage® Miles be redeemed or exchanged by Bounce Energy for cash or other consideration, nor may they be assigned or otherwise transferred in any way.

AAdvantage® Miles will be solely provided, managed and administered by American Airlines, Inc. in conjunction with the AAdvantage® Program. All rewards and the administration, management, operation and provision thereof are and shall be the sole responsibility of the American Airlines, Inc., who is an independent third party administering, managing, operating and otherwise providing the AAdvantage® Miles rewards. Without limiting the foregoing, all AAdvantage® Miles and/or other products and services that you may obtain through the AAdvantage® Program are offered and provided by American Airlines, Inc., which is solely responsible for any and all claims concerning its products or services, whether in contract, warranty, or tort. The Terms and Conditions for the AAdvantage® Program, including without limitation, the redemption of AAdvantage® Miles, is available at www.aa.com. In no event will Bounce Energy be responsible for those terms and conditions or any lack of provision thereof. We strongly encourage you to carefully review these terms and conditions.

BOUNCE ENERGY ASSUMES NO LIABILITY WHATSOEVER RELATING TO THE AADVANTAGE® PROGRAM, INCLUDING WITHOUT LIMITATION, ANY CHANGES, MODIFICATIONS, REVISIONS OR UPDATES THERETO, WHETHER OR NOT SAME SHALL ELIMINATE OR REDUCE THE VALUE, USABILITY, CONVENIENCE, OR APPLICABILITY OF ANY AADANTAGE® MILES OR ANY OTHER REWARDS THAT YOU RECEIVED UNDER THE PROGRAM. BOUNCE ENERGY'S SOLE OBLIGATION UNDER THE PROGRAM IS TO PROVIDE AMERICAN AIRLINES, INC. WITH THE ACTUAL NUMBER OF AADVANTAGE® MILES TO WHICH YOU ARE ENTITLED TO ACTUALLY RECEIVE UNDER THE PROGRAM. WE ASSUME NO OTHER LIABILITIES OR OBLIGATIONS WHATSOEVER.

IN ADDITION, AND WITHOUT LIMITING ANY OF THE FOREGOING, IN CONSIDERATION FOR YOUR PARTICIPATION IN THE PROGRAM, YOU AGREE (ON YOUR OWN BEHALF, AND ON BEHALF OF YOUR AFFILIATES, HEIRS AND PERMITTED ASSIGNS, IF APPLICABLE) TO INDEMNIFY AND HOLD HARMLESS BOUNCE ENERGY AND ITS SUBSIDIARIES, AND AFFILIATES, AND EACH OF THEIR RESPECTIVE AGENTS, REPRESENTATIVES, DIRECTORS, OFFICERS, MANAGERS, PARTNERS, OWNERS, SHAREHOLDERS AND EMPLOYEES, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, CAUSES OF ACTION, COSTS AND EXPENSES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM OR YOUR ACCEPTANCE, POSSESSION, USE, OR INABILITY TO USE ANY PRODUCT, SERVICE OR REWARD OFFERED OR PROVIDED THROUGH OR IN ASSOCIATION WITH THE PROGRAM INCLUDING, WITHOUT LIMITATION, PERSONAL INJURIES, DEATH, ECONOMIC INJURY, AND PROPERTY DAMAGE, AND INCLUDING (BUT NOT LIMITED TO) CLAIMS BASED ON PUBLICITY RIGHTS, INVASION OF PRIVACY, DEFAMATION, AND DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, WARRANTY, OR TORT. BOUNCE ENERGY DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY DAMAGE, EXPENSE, INCONVENIENCE, LOST OPPORTUNITY, LOST PROFITS, INJURY, ACCIDENT, DEATH, OR DAMAGE TO ANY PERSONS OR PROPERTY, RELATED TO ANY SUPPLIER OR RELATING TO OR OCCURRING AT ANY PREMISES OR IN ANY AIRCRAFT OR IN TRANSIT TO AND FROM ANY VENUES. NOR DOES BOUNCE ENERGY ASSUME ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY DAMAGE, EXPENSE, INCONVENIENCE, LOST OPPORTUNITY, LOST PROFITS, INJURY, ACCIDENT, DEATH, OR DAMAGE TO ANY PERSONS OR PROPERTY. RELATED TO ANY OTHER CAUSE WHATSOEVER DUE TO DELAYS, CANCELLATIONS DUE TO WEATHER OR MECHANICAL BREAKDOWNS, WAR, ACTS OF GOD OR ACTS OF TERRORISM, ARISING FROM OR IN CONJUNCTION WITH ANY SERVICES, PRODUCTS OR REWARDS PROVIDED OR FAILED TO BE PROVIDED.

A description of rewards under the Program is set forth on Schedule A. These rewards may be changed, removed, modified, or updated at any time at the sole discretion of Bounce Energy.

General

EXCEPT AND TO THE EXTENT SPECIFICALLY PROVIDED IN THESE TERMS AND CONDITIONS, THE SERVICES AND PRODUCTS PROVIDED THROUGH THE PROGRAM ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BOUNCE ENERGY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM OR ARISING FROM OR IN CONNECTION WITH ANY BREACH OF THESE TERMS AND CONDITIONS.

Rewards of any type may not be redeemed or exchanged for cash and shall not have nor be deemed to have any cash value. All rewards are non-transferable. You may not assign, apply, or otherwise transfer any reward to another person, customer, or account (even if you maintain multiple accounts). All Program notifications, if any, will be made by email unless otherwise determined at our sole discretion. We have no obligation whatsoever to contact or notify you, whether directly or indirectly, regarding your status or any other matter associated with the Program. Unless we otherwise determine, we will not endeavor to send or deliver any communications or notices to you by any means other than email. Under no circumstances will we be responsible, obligated or liable for sending or delivering, or for not sending or delivering, any notifications or communications to you in connection with the Program. PROGRAM AWARDS ARE VOID WHERE PROHIBITED BY LAW. All Federal, state and local laws apply.

The Program may be changed, replaced, assigned or cancelled by us at any time at our sole discretion with or without notice to you. These Program Terms & Conditions may be altered, changed, modified or assigned by us at any time with or without notice to you. Rewards available under the Program may be changed, modified, substituted, replaced, ceased, or terminated at any time at our sole discretion with or without notice to you. Your continued participation in the Program shall constitute your acceptance of any and all such changes, replacements, assignments, or terminations.

You understand and agree that it is solely your responsibility to maintain a valid email in your account profile, and you agree that we have no obligations or responsibilities whatsoever in that regard. Your failure to do so will result in your Program account being deemed not in good standing. You expressly agree that we have no obligation or responsibility whatsoever to notify you at any time or in any manner in connection with your status or participation in the Program.

Program rewards may not be combined with or applied to third party products or services, or any of our plans which are not Participating Plans. We may assign or delegate any of our rights or responsibilities under the Program to independent contractors or other third parties. We shall not by virtue of any such assignment or delegation be deemed to have waived any of our rights or remedies hereunder or otherwise. No delay or omission by us in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

By participating in the Program, you agree that you have read and understand these Program Terms & Conditions and all of the terms, conditions and provisions contained herein, and will fully comply with and be bound by same. These Program Terms & Conditions shall be governed by the laws of the State of Texas without regard to any conflict or choice of law rules of any jurisdiction. The Federal and state courts located in Harris County, Texas shall have exclusive jurisdiction over any dispute arising hereunder.

Schedule A: AAdvantage® Miles, Description of Rewards (updated as of April 7, 2011)

ELIGIBILITY FOR ALL REWARDS IS EXPRESSLY GOVERNED BY AND SUBJECT TO THE BOUNCE ENERGY AADVANTAGE® MILES REWARD PROGRAM TERMS AND CONDITIONS. REWARDS MAY BE CHANGED, REMOVED, MODIFIED, OR UPDATED AT ANY TIME AT THE SOLE DISCRETION OF BOUNCE ENERGY.

With regard to each of your Bounce Energy electricity bills for which you are eligible to receive AAdvantage® Miles under the Program, and subject to all requirements under the Terms and Conditions of the Program, you will receive:

One AAdvantage® Mile® for each U.S. dollar paid; provided that said bill was paid on-time and in full.

AAdvantage® Miles will be awarded and entered into your AAdvantage® Program account on a calendar quarter basis (i.e., not more often than 4 times per year).

A limit of 35,000 AAdvantage® Miles per person applies to this Program. Accordingly, participants may not receive more than 35,000 AAdvantage® Miles under the Program.


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