Bounce Energy

Customer Support call us:1-888-452-6862

Welcome to the Bounce Energy Texas Electricity Education Center

What is renewable energy? What's a variable rate plan? Use the resources below to educate yourself on your Texas electricity service through each link. Learn why the Texas electricity market is unique and how it can benefit you. Remember, you have the power to choose your electricity provider so let Bounce help you with your decision.

Texas Electricity: What You Need to Know

Texas Electricity

How Texas Electricity Works

Learn about electricity deregulation and how it gives you the power to choose.

Electricity plan types

Plan Types

With all the plan types available, we discuss your options so you can choose what's right for your home or buisness.

Rates and fees

Rates and Fees

Usage rates? TDU fees? Local Taxes? We'll explain these charges and others you may see on your electricity bill, and why they are there.



Your electricity bill

Your Bill

Need help understanding your Texas electricity bill? We take a closer look at the different components of your bill!

Your electricity facts label

Electricity Facts Label

Reading your Electricity Facts Label (EFL) is the key to learning about your electricity service.

Texas electricity glossary

Glossary

The electricity industry uses a lot of different terms and jargon when it comes to electricity, so let our glossary help you understand what it all means.



Choosing Your Texas Electricity Company

Shopping for Texas electricity

Shopping for Your Texas Electricity Company

With so may companies competing for your business, learn how to use your power to choose to get the best deal.

Savings calculator

Savings Calculator

Looking to switch companies but need help with the math? Our savings calculator will help you compare rates. By entering a little information about your current electricity service such as your zip code, current rate for kWh, monthly electricity usage, and what type of plan you're interested in, we can calculate your savings and show you which Bounce Energy plans can help you save!

Compare Bounce to other electricity companies

Compare Bounce Energy to Other Texas Electricity Providers

We're happy to discuss how we're different from our competitors so that you can make an informed choice.



Understanding Your Texas Smart Meter

Your Smart Meter will track your electricity usage so that you can learn how to save electricity at your home or business.



Top 5 FAQs

Question: How long does it take for a check payment to clear and be applied to my account?
Answer: When you send us a check, whether it's from your checkbook or via your bank, please allow 7-10 days from the time it's mailed for it to be applied to your account.

Question: Do I need to register before I can manage my account and pay my bill online?
Answer: No, there's no need to register an account. Once your order is accepted, you can access your account using the user name and password you created at the time you placed your order or using the user name and password that was given to you by a customer service rep if you ordered by phone. If you don't have this information, you can go to this link and request it: Lost Password. If you need further help on accessing your account, you can contact us at 1-888-45-BOUNCE.

Question: I signed up for Thrifty Saver Promotional Plan, why did my plan and rate change after the first bill?
Answer: Our Thrifty Saver Promotional plan is one of our month-to-month plans that gives customers a super low rate rate in the first billing cycle as a bonus for choosing Bounce Energy. Once your first billing cycle is complete, you're automatically moved to our Thrifty Saver plan where the rate stays competitive with other plans in the market and you continue earning valuable rewards via our Loyalty Program.

Question: I need more time to pay my bill, can I get a payment extension?
Answer: Once you are a Bounce Energy customer for 3 months, we may be able to offer you deferred payment options. You can get more information on these options by contacting us at 1-888-45-BOUNCE (1-888-452-6862) Monday-Friday 7am-8pm CST/8am-9pm EST, Saturday 7am-5pm CST/8am-6pm EST.

Question: How and when do I qualify for my rewards?
Answer: Bounce Energy's Reward Program is simple. All you have to do is pay your bill on-time and every 6 months you will earn a reward. For example, if you paid your bill on-time for 12 straight bills, you will earn your choice of $50 in bill credits or a $50 VISA gift card.



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