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Understanding Bounce Energy's Rates and Fees

rates and fees

While few people have ever read the iTunes User Agreement from start to finish, many of us regularly scour through the electricity bill for your home each month with the finest of fine-toothed combs. We certainly don't blame you - no one wants to get charged for something you didn't use. And this goes double for fees you don't understand because you don't understand the jargon.

We want to help you become familiar with the rates, fees, and charges that appear on the average Bounce Energy bill. To start, we recommend you visit our Understanding Your Electricity Bill FAQ section. Once you finish that introduction, you should this list of common terms you'll see on any given bill you receive from Bounce Energy.

Common Terms You'll Find On Your Electricity Bill

  1. Monthly Service Fee: This flat fee is applied to your bill if you use less than 2,000 kWh in a billing cycle each billing cycle. The fee primarily covers the costs of Customer Service.
  2. Recurring Charges: These are the charges that you will see on every bill you receive from Bounce Energy, and they are typically the TDU Fees assessed by the TDSP / utility company for your area. For more information, please read the section below labeled (TDU Fees).
  3. Non-Recurring Charges: These are charges you will see on a one-time or intermittent basis, depending upon the situation. Examples include: late fees, returned check fees, Disconnection Fees, Reconnection Fees, or any other fees disclosed in Bounce Energy's Terms of Service contract.
  4. Total Current Charges: This amount includes: balance from current bill, balance(s) from preceding bill(s), payment(s) made since the preceding bill, total amount due, and a check box for the customer to voluntarily donate money to the bill payment assistance program.
  5. Late Payment Penalty: This is a one-time penalty of not more than 5% the past-due balance may be charged on a delinquent bill. Outstanding delinquent balances cannot be re-penalized.
  6. Local Sales Tax: This is the sales tax that is collected by your city.
  7. Gross Receipts Tax (GRT): The GRT is a tax assessed by the State of Texas on retail sellers of electricity. The GRT is imposed on Retail Electricity Providers (REPs; i.e., companies like Bounce) selling electricity to all customers living in incorporated cities or towns with populations greater than 1,000 and ranges from .581% to 1.997%. This tax reimbursement is applicable regardless of customer tax status.
  8. Electric Service Identifier (ESIID): This is the unique number given to your service address by ERCOT. Bounce Energy use this number to ensure that you receive the correct service.
  9. Meter Number: This is the serial number of the meter recording your kilowatt-hour usage.
  10. Type: This describes the kind of meter your house and/or business utilizes.
  11. Multiplier (Multi): This is number your meter is multiplied by to get the correct amount of usage.
  12. Current Read: This is the meter reading describing usage in the number of kilowatt-hours used at the end of the billing cycle.
  13. Previous Read: This is the meter reading describing usage in the number of kilowatt-hours at the start of a new billing cycle.
  14. Bill Period: This describes the length of your most recent billing cycle as a number of days in that cycle. Your bill period typically ranges from 28 to 31 days, depending on work schedule of the TDSP / utility company for your area.
  15. Usage: This describes the amount of electricity you used in a billing cycle, as measured in kilowatt-hours. It is calculated as “Current Reading - Previous reading = Usage."
  16. PUC Utility Assessment (PUCA) Fee: All REP's incur this fee. The state of Texas charges the PUCA on retail sellers equal to one-sixth of one percent of the charges on the seller's bill to customers, excluding sales tax.
  17. Kilowatt-hours (kWh): This is a measurement of energy equal to one kilowatt (kW) of power for a one-hour duration. This is the measure of electricity usage that REP's employ to determine how much electricity you used in a billing cycle so that you can be charged for that usage.

What Are TDU Fees?

While that's a lot of information we've just shared, most folks are familiar with those above terms: they're easily understood fees and descriptions. However, when you start looking into the Transmission and Distribution Utility (TDU) Fees, it's easy to get confused, mostly because not all the REP's assess these fees in the same way to its customers.

Basically, the TDU Fees consist of the various charges assessed by your local Transmission and Distribution Service Provider (TDSP, also known as the utility company) to transmit and deliver your electricity to your service address. The five TDSPs for the deregulated parts of the Texas energy grid are Oncor, CenterPoint, Texas-New Mexico Power, AEP North, or AEP Central.

Every single REP is charged TDU Fees and then passes them through to its customers, as they are assessed by the TDSP, but they are described to customers in different ways.

  1. Some companies bundle the TDU Fees into the rate per kilowatt-hour (kWh) you are charged for your usage
  2. Others companies list (or un-bundle) the TDU Fees separately from the rate per kWh you are charged by the REP.
  3. Currently, Bounce has the TDU Fees un-bundled from the energy rate in order to be more transparent with its billing practices.

You can also visit the What are the TDU fees on my bill? FAQ for a more detailed explanation of the TDU Fees on your bill. For a full list of fees and definitions, you can visit the following sites:

In short, the TDU fees are determined and assessed by the TDSP for your area, and Bounce passes them through to you without mark-up. I would encourage you to view the Electricity Facts Label (EFL) for your plan (or the plan that most interests you) to view the rate/fee breakdown between Bounce and your TDSP / utility company in more detail.

  1. The EFL provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between Bounce Energy and your TDSP, product description, fee information, and emissions information regarding your electricity service.
  2. Your EFL will be provided to you by Bounce Energy with your Welcome Packet along with your Terms of Service Agreement.
  3. You can also view the active EFL for a given plan by clicking on the EFL link located below each plan on our Rates and Plans page.

If you ever want to discuss the rates and fees that you see on your bill, Bounce Energy provides you a variety of ways to speak with a Customer Service Representative for assistance. We want to be as helpful as possible regarding any questions or concerns you might have.

  1. You can call Customer Service at 1-888-452-6862. The hours of operation for the Bounce Energy Customer Service Department are 7am-8pm Monday - Friday and 7am-5pm on Saturday (Central Standard Time).
  2. You can e-mail billing@bounceenergy.com and receive a reply within 1-2 business days.
  3. You can visit https://www.bounceenergy.com/ or log into your Bounce Energy MyAccount to speak with a Chat Representative.
  4. You can visit our FAQ site and click the orange “E-mail Us A Question" button in the right-hand sidebar menu. You will receive a reply to that e-mail within 1-2 business days.
  5. You can visit our Facebook page and leave a question on our wall.
  6. You can send us a tweet on Twitter.

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