Build Your Own Plan.

It's Simple, Fast, and Customized for Your Texas Home.

Build Your Own Plan is rated 3.9 out of 5 by 11.
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Choose your plan type and term, rewards, and get discounts on select billing options like paperless. Your choices will update in real time. No surprises, and you're in control. Plus, enjoy your choice of a $25 bill credit1, $25 VISA gift card2, or a $50 Restaurant.com gift card3 when you create your own plan today!


Reviews

Rated 1 out of 5 by from I’m disappointed in Bounce I’ve been a VERY loyal customer for years. Never missed a payment. Moved away where Bounce wasn’t available for about a year- came home- was in a hurry setting up my plan due to all the moving and my young son I accidentally selected the wrong plan. I called the SAME day to tell them I was mistaken when I said the name of the Plan I thought I was signing up for. I’m talking 2-3 hours later I called and no one would help me. I’m trapped in the terrific 24. Needless to say after such a loyal customer I have been to them- for them to not fix this... I just find unprofessional and I feel trapped. I’m not happy with my rates or my bill now and I’m stuck. I don’t recommend. No matter how loyal you are- they will eventually trap you.
Date published: 2018-06-29
Rated 5 out of 5 by from Great company! I get weekly updates to show what my usage is and what my bill is expectednto be!
Date published: 2018-05-05
Rated 1 out of 5 by from No it's not a gd plan I moved and was still on my old plan but since they did not offer that plan I was forced to get a higher plan but I still had 7 months on my old cheaper plan. BAD BUSINESS
Date published: 2018-07-29
Rated 5 out of 5 by from Great Energy Plan!! I was initially skeptical of Bounce Energy because I had never heard of them but I have been pleasantly surprised with how good they are.
Date published: 2018-05-14
Rated 5 out of 5 by from Love love I bought awhile back I love bounce energy always helpful when I get behind.
Date published: 2018-05-07
Rated 5 out of 5 by from Always the best rates! I’ve been with Bounce Energy for about 11 years now! Why so long? Because, if it ain’t broke, don’t fix it!
Date published: 2018-06-25
Rated 1 out of 5 by from Too expensive I bought the services and it’s too expensive compare to other houses that I have.
Date published: 2018-09-07
Rated 5 out of 5 by from This plan fits my needs and I'm able to manage it. I got this about two months ago and I'm more than satisfied with my bill.
Date published: 2018-05-08
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Questions & Answers

Trying to sign in as new customer and can not get the option to build my own plan. Why?

Asked by: Ricardo
Hi Ricardo, We are sorry to hear that you experienced this. If we can get a screenshot of what you are seeing we can better assist with this matter. Can you please send it to us at customercare@bounceenergy.com? We appreciate your patience with this. -Sam
Answered by: Samantha
Date published: 2018-09-13

does moving to another apartment during the contract period result in an early cancellation fee if I choose to continue getting my service with Bounce?

Asked by: Jodi
Hi Jodi, Thank you for reaching us. If you transfer your service to your new home, the early termination fee would not apply. It would also not apply if you move and call to process a move out and provide a forwarding mailing address. To schedule a transfer of service please visit your myaccount or reach us at 1888-452-6862. Thank you, Sam
Answered by: Samantha
Date published: 2018-09-12

my daughter in law told me abouy bounce energy, and showed me her plan, that is for 7.4 or 7.9 per kilowatt, for 12 months, and my question is, how can i get the same rate, because i been tryimg, and the lowest i can get is 11. something?

Asked by: Jose M
Hello Jose, Thank you for your interest in Bounce Energy. The rates change based on the market and location. If you email us directly we would be happy to review your plan options for you. Please reach us at customercare@bounceenergy.com with your service address and the term length you are considering. Thank you in advance, Sam
Answered by: Samantha
Date published: 2018-09-04

If u choose a plan using 25% or 50% green energy, does that portion of ur energy rate increase?

Asked by: GlendaG
Hi Glenda, Thank you for your inquiry. The rate would adjust accordingly to the selections you make. Green energy may cause the average rate to increase. To review your options please visit our page at Bounceenergy.com. Our build your own plan feature will allow you to customize the options and review the rate before committing to it. -Sam
Answered by: Samantha
Date published: 2018-08-14

I am extremely disappointing and very unhappy.I switched after my uncle bragged about how low his bill was.did not get the $50 bonus. my real problem is I was paying $150 on average with TXU and now I pay close to $300 when my AC is on 79 -78. !!!!!!!!!

Asked by: Tawfik H
Hi Tawfik, Thank you for reaching out to us. We would love to take a look at your account and see what is causing your bill total. If you could please email us directly at customercare@bounceenergy.com with your account number and a brief description of your concerns we will be able to assist you with this further. I do appreciate your patience with this matter. -Samantha
Answered by: Samantha
Date published: 2018-07-27

DO YOU COVER ALL OF DALLAS METRO PLEX?

Asked by: IRENE
Hi Irene, There are some areas of North Texas that are still regulated and we do not service. If you can email us your service address we will be happy to assist you with rates available in your area. Our email address is customercare@bounceenergy.com -Sam
Answered by: Samantha
Date published: 2018-07-27

What if there is a switch hold from the previous customer

Asked by: Kasandra A
Hi Kassandra, Thank you for reaching out to us! If your meter has a switch hold, we have a form that you would fill out (J2 form). You, as the new tenant, would complete the form and send it to us along with a copy of the documents listed on it. We would then submit them to the TDU to see if they can remove the hold based on the information provided. If you are in need of the J2 form please feel free to reach us directly or email us at customercare@bounceenergy.com -Sam
Answered by: Samantha
Date published: 2018-07-27

what if you don't use 2000 kw i only use about 800 kw

Asked by: donnalowry
Hi Donna Thank you for you inquiry. If you select a contract plan your Bounce Energy charge would not change during your contract length. That would be the charge per kwh without the delivery charges included. Once you include the delivery charges and base charge the Average rate will be different than the one based on 2,000 kwh's. The Electricity Facts Label for the plan you like will reflect the breakdown of the rate, it will be listed on the second paragraph displayed in the electricity price section. If you can tell me which plan you like and your service address, I will be happy to provide you with the rate details. _Sam
Answered by: Samantha
Date published: 2018-07-27
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1 New customers only. This offer may not be combined with other offers, promotions or special rates. Please allow 2-3 billing cycles for the bill credit to appear on your account.

2 Visa® Prepaid Gift Card will be issued upon receiving all offered services with Bounce Energy. Please allow 8 weeks from your service start date for processing and delivery. The card is issued pursuant to a loyalty, reward or other promotional program. Expiration dates, Terms and Conditions may apply. Card cannot be redeemed for cash, except where required by law. For complete details visit www.MyPrepaidCenter.com/site/visa-promo. Prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Bounce Energy is not affiliated with MetaBank or Visa U.S.A. Inc. Visa is not a sponsor, endorser or participant of this promotion.

3 Your Restaurant.com Gift Certificate will be issued upon your enrollment with Bounce Energy for your energy supply. Please allow 8 weeks from your energy supply start date to receive email confirmation of your Restaurant.com Gift Certificate. Once you receive the confirmation email, you can redeem the Gift Certificate online at http://Dine.Restaurant.com. There is a limited use of one (1) Gift Certificate at any participating restaurant per party per month. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. In the event that the Gift Certificates become unavailable for any reason, Bounce Energy reserves the right to provide a substitute of similar type and value. No Restaurant.com Gift Certificate(s) will be issued if you cancel service within 8 weeks of your service start date. This offer may not be combined with other offers, promotions or special rates.

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