Build Your Own Plan.

It's Simple, Fast, and Customized for Your Texas Home.

Build Your Own Plan is rated 4.5 out of 5 by 8.
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Choose your plan type and term, rewards, and get discounts on select billing options like paperless. Your choices will update in real time. No surprises, and you're in control. Plus, enjoy your choice of a $25 bill credit1, $25 VISA gift card2, or a $50 Restaurant.com gift card3 when you create your own plan today!


Reviews

Rated 1 out of 5 by from I’m disappointed in Bounce I’ve been a VERY loyal customer for years. Never missed a payment. Moved away where Bounce wasn’t available for about a year- came home- was in a hurry setting up my plan due to all the moving and my young son I accidentally selected the wrong plan. I called the SAME day to tell them I was mistaken when I said the name of the Plan I thought I was signing up for. I’m talking 2-3 hours later I called and no one would help me. I’m trapped in the terrific 24. Needless to say after such a loyal customer I have been to them- for them to not fix this... I just find unprofessional and I feel trapped. I’m not happy with my rates or my bill now and I’m stuck. I don’t recommend. No matter how loyal you are- they will eventually trap you.
Date published: 2018-06-29
Rated 5 out of 5 by from I love my rates on my plan! I got this back in the last week of February, and there's 3 adults and a 20 month old in OUR home; we all run hot so keep the a.c. on 69 to 70 and someone's always home. I was a little worried my bill was going to be high but honestly it's like 85 to 87 every month which is amazing and it really works for us. I am so pleased with this service. My aunt recommended it to me so I figured I'd try it out, and very happy that I did.
Date published: 2018-05-08
Rated 5 out of 5 by from Great company! I get weekly updates to show what my usage is and what my bill is expectednto be!
Date published: 2018-05-05
Rated 5 out of 5 by from Great Energy Plan!! I was initially skeptical of Bounce Energy because I had never heard of them but I have been pleasantly surprised with how good they are.
Date published: 2018-05-14
Rated 5 out of 5 by from Love love I bought awhile back I love bounce energy always helpful when I get behind.
Date published: 2018-05-07
Rated 5 out of 5 by from Always the best rates! I’ve been with Bounce Energy for about 11 years now! Why so long? Because, if it ain’t broke, don’t fix it!
Date published: 2018-06-25
Rated 5 out of 5 by from This plan fits my needs and I'm able to manage it. I got this about two months ago and I'm more than satisfied with my bill.
Date published: 2018-05-08
Rated 5 out of 5 by from Great plan for my household The best decision I’ve made this far, affordable & efficient I love it
Date published: 2018-05-08
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Questions & Answers

Why is my rate more if I renew vs being a new customer for the exact same plan?

Asked by: deborah
Hi Deborah, Thank you for reaching out to us. The rates on our website are exclusive, introductory offers for new customers. However, our renewal rates are priced competitively with the introductory rates and market. We would be happy to review your options, please email us today at customercare@bounceenergy.com -Samantha
Answered by: Samantha
Date published: 2018-06-26

Does the right quoted for the plan include Oncor charges

Asked by: Tiffanyf
Hi Tiffany, Thank you for your inquiry. The rate quoted on our web page is an average based on 2,000 kwh's and it does include the oncor charges based on that usage point. If you have further questions on any of our plans please feel free to direct them to us at customercare@bounceenergy.com and we will be happy to assist you those details. Thank you, Samantha
Answered by: Samantha
Date published: 2018-06-25

I use an average of 3840kwh per month and my bill has averaged $329 per month. How would this price out with Bounce?

Asked by: Rich M
Hello, Thank you for reaching out to us. The total would depend on the plan/rate you select as well as the usage. Please email us at customercare@bounceenergy.com with the details of your usage and the term length you would be interested in. That would allow us to provide you with a quote. Thank you, Sam
Answered by: Samantha
Date published: 2018-06-15

do I HAVE to use a smart meter with your service?

Asked by: Tom B
Hello, Thank you for reaching out to us. Your home does not need to have a smart meter. It can have a smart or digital meter to receive services. To start an order please visit our site at bounceenergy.com. Thank you, Sam
Answered by: Samantha
Date published: 2018-06-15

I thought I was supposed to get $50, not $25?

Asked by: Lindakayj
Hi Lindakayj, Thank you for taking the time to reach us. If you can email our customer care team they will be happy to further review the details of this. Simply include your account number and a brief description of the promotion you are referring to and they will be happy to assist you today. The email address is customercare@bounceenergy.com Thanks, Samantha
Answered by: Samantha
Date published: 2018-06-11

It's my first time. I wanna create my account number. What I do for that?

Asked by: phebe
Hi Phebe, Thank you for reaching out to us. Once you submit a request for service, the system will automatically provide you with your order and account number. If you already have submitted this request, please email us at customercare@bounceenergy.com and we will be happy to provide you with the details of your account. If you have further questions or concerns do not hesitate to contact us. Thank you, Sam
Answered by: Samantha
Date published: 2018-05-29

How do you calculate the billing on your 12 month free weekends plan? Ex: March 20-April 22 - 31 days, 12 weekend days and 19 weekdays - just bill for the weekdays? Are they substracted from the total monthly kws?

Asked by: anne
Hi Anne, Thank you for reaching out to us. At this time Bounce Energy does not have a plan that offers free weekends. If you would like to email us directly with your average kwh use and a term that you like, I will be happy to provide you with an estimate. You may direct your inquiry to customercare@bounceenergy.com
Answered by: Samantha
Date published: 2018-05-16

IS THERE A START UP FEE? AND IF SO, WHAT IS IT?

Asked by: LOREN D
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1 New customers only. This offer may not be combined with other offers, promotions or special rates. Please allow 2-3 billing cycles for the bill credit to appear on your account.

2 Visa® Prepaid Gift Card will be issued upon receiving all offered services with Bounce Energy. Please allow 8 weeks from your service start date for processing and delivery. The card is issued pursuant to a loyalty, reward or other promotional program. Expiration dates, Terms and Conditions may apply. Card cannot be redeemed for cash, except where required by law. For complete details visit www.MyPrepaidCenter.com/site/visa-promo. Prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Bounce Energy is not affiliated with MetaBank or Visa U.S.A. Inc. Visa is not a sponsor, endorser or participant of this promotion.

3 Your Restaurant.com Gift Certificate will be issued upon your enrollment with Bounce Energy for your energy supply. Please allow 8 weeks from your energy supply start date to receive email confirmation of your Restaurant.com Gift Certificate. Once you receive the confirmation email, you can redeem the Gift Certificate online at http://Dine.Restaurant.com. There is a limited use of one (1) Gift Certificate at any participating restaurant per party per month. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. In the event that the Gift Certificates become unavailable for any reason, Bounce Energy reserves the right to provide a substitute of similar type and value. No Restaurant.com Gift Certificate(s) will be issued if you cancel service within 8 weeks of your service start date. This offer may not be combined with other offers, promotions or special rates.

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