Navigate Your Transition to Direct Energy
What is happening to Bounce Energy?
Direct Energy acquired Bounce Energy in 2013. Since that...
What is Direct Energy's relationship with Bounce Energy?
In 2013, Direct Energy acquired Bounce Energy and it became...
Who is Direct Energy?
Direct Energy proudly serves customers in all 50 states in...
What if I don't want to transfer to Direct Energy?
Please contact our customer service team at 1-888-452-6862...
When will I begin to be a Direct Energy customer?
Your electricity will start to officially be serviced by...
Who do I call if I have questions about Direct Energy or Bounce Energy?
Please do not hesitate to call us with your questions at...
Will I be disconnected or will my service be interrupted with the transition to Direct Energy?
Your service will not be interrupted with your transition...
Why should I stay with Direct Energy?
As a Direct Energy customer, you will benefit from exclusive...
What happens to my rate and plan in this transition?
Your rate and contract end date will stay the same with Direct...
Do I have to do anything to transition from Bounce Energy to Direct Energy?
There is nothing that you need to do. Your electricity will...
Who should I contact with my questions about this transition?
Please do not hesitate to call us with your questions at...
Will my account number stay the same?
You will receive a new account number with your transition...
What is happening to Bounce Rewards?
Bounce Energy Rewards will discontinue with the transition...
What about my accumulated Rewards?
You can log in to your Online Account Manager by xx/xx/2019...
Does Direct Energy have rewards?
No, not at this time.
What do I have to do to get my incentive?
Please refer to your transition letter for details related...
What are the changes being made to the Bounce Energy Refer-A-Friend program?
The Bounce Energy Refer-A-Friend program was discontinued...
I have given my Refer-A-Friend code to people who have signed up with Bounce. Will I still get my incentives?
You and any Qualifying Referrals that you made on or before...
What happens to the bill credit balance, from credits I’ve accrued over time through the Refer-a-Friend program, after the program terminates on December 31, 2018?
You will not lose any bill credits that you have already...
What if I’ve recently made a Qualifying Referral and the $50 bill credit hasn’t shown up on my monthly electricity bill yet?
Bounce will honor all $50 bill credit rewards owed to you...
What happens to my Refer-A-Friend bill credits if I switch to another Retail Energy Provider?
You must remain a Bounce Energy customer to receive bill...
When will my account transfer?
Please refer to your notification letter for details about...
Do I have to do anything to transition from Bounce Energy to Direct Energy?
There is nothing that you need to do. Your electricity will...
How will I know when I'm a Direct Energy customer?
If you have registered for electronic notices, we'll send...
What about my current Bounce bill?
Please continue to pay the bills you receive from Bounce....
When will I get my first bill from Direct Energy?
You will receive a bill from Direct Energy, including your...
What will my rate be with Direct Energy?
Your rate and contract end date will stay the same with Direct...
What happens to my Bounce Energy MyAccount? How do I log in to Direct Energy’s Online Account Manager?
You will be able to access your Bounce Energy MyAccount until...
What will I be able to see on my Direct Energy OAM Account?
Online Account Manager gives you access to tools and insights...
How can I set my OAM preferences?
Once you are logged in to your OAM, you can use the Direct...
Will I still receive my bills via mail if this was my preference with Bounce?
Yes. You will continue to receive your bills via mail. You...
How can I change my preference as to how I receive my bill?
Log in to your Online Account Manager to change your preferences...
I was signed up on Auto Pay with Bounce? Is that transferring to Direct Energy?
We are making every effort to transfer all of your preferences...
Does Direct Energy have my credit card/debit card/banking account information?
Any personal information you provided to Bounce Energy will...
How can I unenroll with Auto Pay?
You can log in to your Online Account Manager to verify or...
I am enrolled in automatic bill pay through my bank, will I need to update that information?
We are making every effort to transfer all of your preferences...
How can I check to see if I am enrolled in Auto Pay with Direct Energy?
Log in to your Online Account Manager and check Your Plan...
What happens to the deposit I paid Bounce Energy to start service?
We will apply your deposit, plus accrued interest, against...
I might have a credit balance on my Bounce Energy account. Will I get a refund?
A credit balance left on your Bounce Energy account will...
Will I have to pay a deposit before I my service starts with Direct Energy?
No, you will not be required to pay a deposit to have your...
I was able to pick my own due date with Bounce, will I be able to do that with Direct Energy?
If you requested your own due date with Bounce Energy, you...
I was enrolled on Balanced Billing with Bounce Energy, will I be able to have this same option with Direct Energy?
Yes, your previous preference to have Balanced Billing with...
What fees does Direct Energy charge?
Direct Energy and Bounce Energy assess similar fees. In your...
How often will I get a Direct Energy bill?
Each billing cycle is a period bounded by a start date and...
How do I pay the Direct Energy bill?
Direct Energy makes it easy to pay your bill in Texas. From...
I have multiple addresses billed together by Bounce Energy. Will they be billed together by Direct Energy?
Direct Energy will attempt to bill the same addresses together...
I have tax-exempt status with Bounce Energy. Will I still be tax-exempt with Direct Energy?
Your tax-exempt status will transfer to your Direct Energy...
I have LIDA status with Bounce Energy. Will I still have LIDA status with Direct Energy?
Your LIDA status will transfer to your Direct Energy account.
...I enrolled with Build Your Own Plan, and I chose to receive a VISA gift card, but I haven’t received it yet. Will it still be sent to me?
Yes, previous gift cards and rewards will be fulfilled and...
I need to move soon, how do I transfer my service?
Please contact us at 1-888-452-6862 between the...
Will my new Direct Energy account be eligible for the Make It Green option?
If your Make It Green plan covered 100% of your electricity...
Agents are available: Monday-Friday 7:30am-8pm CST
Saturday 7:30am-5pm CST
Sunday CLOSED
