I was enrolled on Balanced Billing with Bounce Energy, will I be able to have this same option with Direct Energy?

Yes, your previous preference to have Balanced Billing with Bounce Energy has been transitioned to Direct Energy’s Average Billing Plan to continue to help even out the highs and lows in your electric bill and is based on your current price plan and usage history at your service location. Please keep in mind the calculated Average Payment amount will likely be different from the amount set previously with Bounce due to the Bounce utilizing the previous 6 months of your premise’s usage vs. Direct Energy utilizing the previous 11 months as well as your current month’s usage.

Here are the details of the Direct Energy Average Billing Plan:

The Direct Energy Average Billing Plan is designed to even out the highs and lows in your electric bill and is based on your current price plan and usage history at your service location. Your Average Billing Plan recalculates each month and is based on an average of your current month's usage plus your prior usage up to 11 months, plus or minus a portion of your accumulated variance, multiplied by the plan rate you chose originally.

If you are interested in Average Billing with Direct Energy or have questions if your Balance Billing preference was transferred to Direct Energy’s Average Billing program, please contact us at 1-888-305-3828 7:30 a.m.-8 p.m. CST.

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