I enrolled with Build Your Own Plan, and I chose to receive a VISA gift card, but I haven’t received it yet. Will it still be sent to me?

Yes, previous gift cards and rewards will be fulfilled and can be claimed through the date that account tansfers to Direct Energy. Please contact us at 888-452-6862 if you need assistance.

Want to speak to a customer care representative? Call us toll free at 1-888-452-6862
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