What is happening to Bounce Rewards?

Bounce Energy Rewards will discontinue with the transition to Direct Energy and will not transfer to your new account. You can log in to your Bounce Online Account Manager to claim your rewards as long as you are an active Bounce Energy customer before the transition date to Direct Energy indicated in your notification letter. To welcome customers to Direct Energy, we will apply a $25 bill credit after your first Direct Energy bill is paid as well as mail you an Echo Dot.

Want to speak to a customer care representative? Call us toll free at 1-888-452-6862
Agents are available: Monday-Friday 7:30am-8pm CST
Saturday 7:30am-5pm CST
Sunday CLOSED
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