Help for Victims of Hurricane Harvey

As Texans, we are here for each other. We believe in building and maintaining strong connections with the people and communities we serve.

We know many of our customers and neighbors are suffering the devastating effects of Hurricane Harvey. Until at least October 2nd, 2017, we are committing to the following:

  • We don’t want to add to the financial burden many of you are experiencing during this time and will not charge any late charges.
  • We will not disconnect your power. If there is a power outage in your area, you should contact your local utility.
  • We won’t report late payments to credit reporting agencies, even if you were behind on your bill before the storm hit.
  • If you need to arrange a flexible or deferred payment plan, we will work with you to address your specific situation.

Bounce Energy stands by the residents of Texas during this devastating time. We extend our deepest sympathies to those impacted by Hurricane Harvey and gratitude to the emergency response workers from across the U.S. who have come to help.

    How You Can Help

    Red Cross

    Donate to the Red Cross at www.directenergy.com/donate and our sister company Direct Energy will match it -- up to $50,000. Even the smallest donation can help the many people who were affected by Hurricane Harvey.

    Texas Diaper Bank

    Donate here to help Texas Diaper Bank assemble disaster relief kits for families with young children.

    Portlight

    Portlight offers relief to disabled and older adults. Learn more here

    Coalition For The Homeless

    Coalition For The Homeless helps coordinate shelters and outreach for the city's vulnerable homeless population. Donate to them here.


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    Disconnection/Billing FAQs

    Q: I had to break my extended payment plan/deferred payment plan due to Hurricane Harvey. Will I be eligible for another one?

    A: Yes. We will be more than happy to set up another extended payment plan or deferred payment plan for you.

    Q: I have an extended payment plan or deferred payment plan but I can't make payments due to Hurricane Harvey. What are my options?

    A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will work with you on payment arrangements after that date. Please contact us at 1-888-452-6862 to learn more.

    Q: I had to evacuate from my house due to flooding. What are my options?

    A: We are sorry to hear about this and are glad to hear you are safe. We will not be disconnecting the power to your home. If your power is off, it is because of an outage in your area. Refer to our outage information page in order to contact your utility for further outage information.

    Once you are able to safely return home, please keep us updated on your status and we will work with you on payment options. You can contact us at 1-888-452-6862 to learn more.

    Q: Can I disconnect my electricity until the hurricane is over?

    A: This may not be possible, depending on your utility. Please contact us at 1-888-452-6862 so that we can better assess your situation.

    Q: Will I be charged a late fee or disconnection notice fee because I am not able to make my payment on time?

    A: All late fees and disconnection fees will be waived through at least October 2nd, 2017.

    Q: I don't qualify for a payment plan. Will I get more time to pay my electricity bill?

    A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will be glad to help you with payment arrangements after that date. Please contact 1-888-452-6862 and we'll be happy to assist you.


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