It's Easy to Stay Green with Your New Texas Electricity Company

Explaining your transition from New Leaf Energy to Bounce Energy

It's Easy to Stay Green with Bounce Energy

You're Going to Like Being Our Customer

First things first – we are really happy that you’re joining the Bounce Energy family. We’re excited to show you all the great tools, services, and products we have to help you live green in Texas.

But we also understand that you just want to know what’s happening and how it will affect the electricity in your home. Thankfully, it’s much simpler than you think!

  • Your current electricity service with New Leaf Energy will be transitioned to Bounce Energy on October 26, 2015.
  • You won’t be charged any sort of deposit to start service with Bounce Energy. In fact, if you have a deposit on file with New Leaf, we’ll send it back to you in the mail (minus any outstanding bills you might have).
  • You will not experience any interruption in your electricity service with this transfer.
  • You will receive a new welcome kit regarding your enrollment with Bounce Energy, including a new Terms of Service and Electricity Facts Label.
  • You’ll start service on an exclusive fixed-rate energy plan created just for you.

How the Transition Works

That being said: If you don’t agree to these new terms with Bounce Energy, you may select a different Texas Retail Electric Provider (REP), and we won’t charge an Early Termination Fee. If you desire to do so, you should contact another REP to process a transfer of service. It can take up to seven (7) business days to establish service with another REP.

We think you’ll love being with Bounce Energy, as we take what you liked with New Leaf and expand upon it further.

  • You'll get a new Bounce Energy account number.
  • You'll be able to log into your new Bounce Energy MyAccount portal at www.bounceenergy.com/myaccount. There, you can where you can view your usage, make payments, see your bills, sign up for Auto Pay, and learn about great offers on home services and more.
  • You will start a new rewards program with Bounce Energy – and we'll ensure you get any pending rewards you might have earned with New Leaf Energy.
  • We have a fantastic and engaged social media community where you can learn about energy-saving tips, comment on fun facts, and receive important customer service help.

The Important Stuff Remains the Same

Most importantly, as a Bounce Energy customer, you'll still experience the perks of Texas energy choice with our excellent rates on renewable energy, and you'll receive the same fantastic customer service you have come to expect and deserve.

Since we're sure you have questions about what’s happening, please feel free to call us at 1-888-452-6862 to speak with a friendly customer service representative for assistance.

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