Current Bounce Customers

If you are currently a Bounce Energy customer, your account will be transitioned to Direct Energy in 2019. You will be notified, in writing, of the details of your transition including dates that affect your account. You are still able to log in to your Online Account Manager and pay your bills. If you have any questions, please contact us at 1-888-452-6862 between the hours of 7:30 a.m.-8 p.m. CST Monday through Saturday.

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Discover Electricity Plans You'll Love

Direct Energy acquired Bounce Energy in 2013. Since that time, Direct Energy created more tools and products to track and manage your usage more effectively. To provide these services to all our customers, Bounce customers will now be transitioned to Direct Energy. As a Direct Energy customer, you'll benefit from exclusive tools and insights to help you understand your electricity usage and manage your account.

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